Help centre
Get in touch with our team for product enquiries and support.
Onelog support
We at iTS employ a large internal development team working exclusively on Onelog, as well as in-house quality assurance and testing teams to ensure Onelog remains the market leader in online resource management.
Phone support
UK & Europe: +44 (0)20 8869 1960
(09:00 - 17:30 BST)
USA & Canada: +1 708 364 1502
(09:00 - 17:30 CST)
Spain: +34 91 481 1864
(09:00 – 17:30 CEST)
FAQs
-
No, the contract management tool is included with the Onelog Base product.
-
Yes, the Onelog Mobile module provides app based support for iOS, Android, and MacOS devices.
-
So far, we have not encountered any web resources that Onelog cannot connect to and monitor. As a result, we believe that Onelog can manage anything that runs in a web browser.
-
No, Onelog allows unlimited resources to be managed by the system. There are no licensing restrictions or added costs as the number of managed resources increases.
-
Onelog supports Edge, Google Chrome and Mozilla Firefox web browsers.
-
No, Onelog is not a proxy server solution. It uses the internet connection available on the user’s computer to connect to online, web-based resources.
-
Yes, Onelog is compatible with Citrix XenApp & XenDesktop and Windows Terminal Server.
-
Onelog uses Microsoft IIS running on Windows Server.
-
Onelog uses Microsoft SQL Server.
-
Yes, Onelog base is a requirement, you can then add any additional modules your organisation needs.